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- 2622/5, First Floor, Gali Battu Mal (New Market), Nai Sarak, Delhi-6
- info@kuriyar.co.in
- (+91) 8810533160
- www.kuriyar.co.in
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These Terms of Service ("Terms") govern your access to and use of applications, websites, content, products, and services (the "Services") made available by ACQUAINTPRO LOGISTICS, a private limited company, from any country in the world.
These Terms and Conditions (T&Cs) of the Site and Applications provided by the Company outline the terms under which the Company grants the Users and Couriers a license to use the Site and Applications to enable the Users to entrust the Couriers with Deliveries of Goods and pay them, all within a contractual framework governed by these T&Cs.
The Couriers are autonomous from the Company. The Company provides a Website and Applications that allow a User to contact a Courier in order to have a Delivery of Goods made in accordance with these Terms and Conditions.
The only service provided by the company is connecting the User with the Courier. It is solely the duty of the Courier to perform the Goods Delivery. The Company is not a party to the contract between the User and the Courier for the delivery of the Goods.
Before submitting an Order Request, the User must read these Terms and Conditions in their entirety to verify that he or she understands the terms under which the Company and Couriers deliver their respective services.
Part A - The "usage of services and liability conditions, limits, and ownership" that We quickly provides to its users.
Part B – The "Use of Services and Liability Terms" applicable to the Services supplied by the Courier to a User of the Site and Applications website https://kuriyar.co.in/.
Part C – The "Courier Terms" applicable between the User and the Courier for orders for the Delivery of Goods only.
Part D - the "Site Terms" that govern the general usage of the Site regardless of whether Services are received.
Part E - The "General Terms" that govern the usage of the Services and these Terms and Conditions.
Part F - Special Conditions applicable to Couriers
Payment Terms
Disclaimer, Liability Restriction, and Indemnification
Governing statute
Other regulations
Schedule I
Schedule II
Schedule III
Use of the Site and Applications is contingent on acceptance of these terms and conditions.
Members can only gain access to the Site's and Applications' Services upon accepting these terms. These terms and conditions must be accepted in their full and unaltered. In the event that a Member breaches any of the aforementioned requirements, the Company has the right to stop the Member's access to the Services, and the Member shall not be entitled to any refund, credit note, or compensation.
These terms and conditions contain provisions pertaining to the Delivery of Goods, which are expressly acknowledged by the User by submitting an Order Request.
No special or other general conditions provided by the User and/or the Courier shall supersede these Terms and Conditions.
The Company retains the right to modify these terms and conditions at any time, particularly as a result of the evolution of the Site's and Applications' functionality or the rules governing the operation of the Services. The revision shall become effective immediately upon posting the revised version of the Terms and Conditions on the Site, which each Member must read and approve prior to using the Services. If a Member opposes to the modification of the Terms and Conditions, he must cease using the Site, Applications, and Services.
When the adjustment happens after the Member has paid a sum of money corresponding to a Goods Delivery, the amendment does not apply to the ongoing transaction. If the modification involves changes to the method for accessing and/or using the Site and/or Applications, the Company must notify the Member by mobile application push notifications or email to the address provided by the Member in advance.
In these terms and conditions, capitalized terms have the meanings listed below:
Applications: refers to the computer applications accessible from a Device that provides access to the Services, and includes mobile applications available at https://kuriyar.co.in/. ACQUAINTPRO LOGISTICS for iOS and Android.
Assigned Courier refers to the Courier automatically selected to provide the User with the Services.
Collection Address refers to the address listed on the Order Request for collection of the Goods.
ACQUAINTPRO LOGISTICS Private Limited is the "Company" (or "we", "us", or "we").
Service to customers info@ kuriyar.co.in
Courier refers to the individual who offers his services through the Applications or Website in order to carry out Deliveries of Goods on behalf of Users.
Goods refers to the items covered by the Order Request, excluding the Excluded Items.
Delivery Address refers to the delivery address or multiple delivery addresses listed on the Order Request for the Goods.
Delivery (ies) of Goods refers to the courier services supplied to the User via the Applications by the Courier(s).
Delivery Zone refers to a zone in which the Company offers the same pricing for different locations, as detailed on the "tariffs" page of the Website.
Device refers to any mobile or other device (smartphone, PC, tablet, etc.) with an internet connection that is capable of downloading, installing, and utilising the Applications.
Excluded Goods refers to the excluded items stated in Schedule 1 for which the Company disclaims all responsibility.
Force Majeure Event refers to any event beyond the reasonable control of a Party, including, without limitation:
Acts of God, flood, drought, earthquake, or any other natural disaster; Epidemic or pandemic; Terrorist attack, civil war, civil unrest or rioting, war, threat of or preparation for war, armed confrontation, imposition of sanctions, embargo, or severing diplomatic relations;
Nuclear, chemical, or biological contamination, or sonic boom; Any law or action adopted by a government or public body, including, but not limited to, imposing an export or import restriction, quota, or ban [, or failing to issue a required license or consent];
Collapse of buildings, fire, explosion or accident; any labour or trade dispute, strikes, industrial action or lockouts (other than in each case by the Party seeking to rely on this clause or companies in the same group as that Party); Non-performance by suppliers or subcontractors (other than by companies in the same group as that Party); and Interruption or failure of utility service.
Member may refer to the Courier or the User.
Method of Transport refers to the method(s) used by the Courier to transport the Goods for the purposes of making the Delivery of Goods, including transport on foot, (ii) transport by bicycle, (iii) transport on moped/motorbike, and (iv) transport by land motor vehicle, hereinafter referred to as "Vehicle(s)".
Offered Price refers to an estimate, derived from the tariffs provided on the Site, for the execution of a Goods Delivery.
Order Acceptance refers to the User's affirmation that the User accepts the Offered Price and authorises the Company to bill the User on behalf of the Courier.
Order Details refers to the following information that a User must submit when requesting a Delivery of Goods via the Site or Applications: Delivery Addresses, Time Slots, Nature of Goods, Weight of Parcels, and Valid Mobile Phone Numbers for the User and Recipient.
Order Request refers to a User's request for a Courier's acceptance to perform the Services outlined in the Order Details.
The term "Party" refers to the Courier, the User, and the Company.
Price refers to the payment for the Delivery of Goods and Services charged to the User in accordance with the terms outlined in Schedule 2.
Prohibited Item refers to the items in Schedule 1.
Sender: refers to the individual (including the agent or representative of a corporate organization) whose identity and contact information are entered by the User into the Site or Applications as the sender of the Goods and who is situated at the Collection Address;
Services refers to all services offered via the Site and Applications that put Users in contact with Couriers.
Site: refers to https://kuriyar.co.in/, the location where you can access the Services.
Technology refers to the Site, the Applications, and any other technique introduced by the Company that enables automated order placement between a User and a Courier.
Recipient refers to the person (including the agent or representative of a corporate entity) whose identity and contact details are entered into the Site or Applications by the User as the Recipient of the Goods and who is located at the Delivery Address or, as applicable, within a nearby adjacent area.
SC: refers to the special circumstances of these terms and conditions that apply only to the Couriers.
Terms and Conditions refers to these terms and conditions and their schedules, including the Privacy Statement.
User (or "you" or "your") refers to an adult resident of India who wants a Delivery of Goods and to be connected with a Courier via the Site or Applications.
Part A- the General Use of Service, Restrictions, Ownership, And Payment Method Provided By ACQUAINTPRO LOGISTICS to Its Service User via Site/application Use.
Your access to and use of the Services establishes a contractual relationship between you and ACQUAINTPRO LOGISTICS. You are not permitted to access or use the Services if you do not accept these terms and conditions. These Terms replace any earlier agreements or understandings with you. ACQUAINTPRO LOGISTICS may instantly terminate these Terms or any Services with respect to you, or cease offering or refuse access to the Services or any portion thereof, for any reason and without prior notice.
Certain Services may be subject to additional conditions, such as policies for a particular event, activity, or campaign; these additional terms will be communicated in conjunction with the applicable Services. Supplemental terms are in addition to the Terms and shall be considered a part of the Terms for the applicable Services. In the event of a discrepancy with respect to the applicable Services, supplemental terms will prevail over these Terms.
ACQUAINTPRO LOGISTICS may modify the Terms and Conditions applicable to the Services at any time. The modifications will become effective upon ACQUAINTPRO LOGISTICS's publishing of the updated Terms at this location or the updated policies or supplemental terms on the applicable Service. Your continued access to or use of the Services following such posting indicates your agreement to be governed by the Terms, as revised.
If there is a complaint, disagreement, or conflict between you and a Third Party Provider, and such information or data is required to address the complaint, dispute, or conflict, ACQUAINTPRO LOGISTICS may disclose the necessary information (including your contact information) to a claims processor or an insurer.
The Services are a technology platform that enables users of ACQUAINTPRO LOGISTICS's mobile applications or websites provided as part of the Services (each, a "Application") to arrange and schedule delivery of items/products and/or logistics services with independent third party providers of such services, such as independent third party courier service providers under agreement with ACQUAINTPRO LOGISTICS or certain of ACQUAINTPRO LOGISTICS's affiliates ("Third Party Providers"). Unless otherwise specified in a separate written agreement between you and ACQUAINTPRO LOGISTICS, the Services are provided purely for your personal / business use. YOU ACKNOWLEDGE THAT ACQUAINTPRO LOGISTICS DOES NOT PROVIDE COURIER SERVICES AND THAT SUCH SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY ACQUAINTPRO LOGISTICS OR ANY OF ITS AFFILIATES.
ACQUAINTPRO LOGISTICS grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to do the following:
I access and use the Applications on your personal device solely in conjunction with your use of the Services; and (ii) access and use any content, information, and associated materials that may be made available via the Services solely for your personal, noncommercial use. ACQUAINTPRO LOGISTICS and ACQUAINTPRO LOGISTICS's licensors reserve all rights not expressly granted within this document.
You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by ACQUAINTPRO LOGISTICS; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.
The Services may be made available or accessed in conjunction with other third-party services and content (including advertisements). You acknowledge that different terms of service and privacy policies may apply when using the services and content of third parties. ACQUAINTPRO LOGISTICS does not support these third-party services and material, nor is it accountable or liable for any products or services offered by these third-party suppliers. In addition, Apple Inc., Google Inc., Microsoft Corporation, or BlackBerry Limited and/or their respective international subsidiaries and affiliates will be deemed third-party beneficiaries of this agreement if you access the Services using Applications developed for Apple iOS, Android, Microsoft Windows, or Blackberry-powered mobile devices, respectively. These third-party beneficiaries are not parties to this agreement and are in no way responsible for the delivery or maintenance of the Services. Your use of these devices to access the Services is subject to the appropriate third-party beneficiary's terms of service.
The Services and all rights therein are and shall remain ACQUAINTPRO LOGISTICS’s property or the property of ACQUAINTPRO LOGISTICS’s licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner ACQUAINTPRO LOGISTICS’s company names, logos, product and service names, trademarks or services marks or those of ACQUAINTPRO LOGISTICS’s licensors.
In order to utilise the majority of the Services, you must register for and maintain an active personal user account ("Account") for the Services. To obtain an Account, you must be at least 18 years old, or the age of legal majority in your jurisdiction (if different from 18). You must provide ACQUAINTPRO LOGISTICS with specific personal information, such as your name, address, mobile phone number, and age, as well as at least one valid payment method in order to create an account (either a credit card or accepted payment partner). You agree to keep your Account information true, complete, and up-to-date. Your failure to maintain accurate, complete, and current Account information, such as having an invalid or expired payment method on file, may result in your inability to access and use the Services or ACQUAINTPRO LOGISTICS's termination of these Terms with you. You are responsible for any activity that occurs under your Account, and you agree to keep your Account login and password secure and confidential at all times. Unless otherwise agreed to in writing by ACQUAINTPRO LOGISTICS, you may only have one Account.
The Service is not accessible to anybody under the age of 18. You may not authorise third parties to use your Account, and you may not permit minors to receive COURIER SERVICES from Third Party Providers unless accompanied by you. You may not delegate or transfer your Account to another individual or company. You undertake to comply with all applicable laws when using the Services, and you may use the Services only for legal purposes (e.g., no delivery of unlawful or hazardous materials). Through your use of the Services, you will not cause irritation, inconvenience, or property damage to the Third Party Provider or any other party. In certain circumstances, you may be requested to provide identification in order to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to do so.
By registering an Account, you agree that the Services may send you SMS messages containing service-related information as part of the standard functioning of the Services. You acknowledge that declining to receive text (SMS) messages may have an impact on your ability to utilise the Services.
ACQUAINTPRO LOGISTICSmay, at its sole discretion, permit you to submit, upload, publish, or otherwise make available to ACQUAINTPRO LOGISTICS through the Services textual, audio, and/or visual content and information ("User Content"), including commentary and feedback related to the Services, the initiation of support requests, and the submission of entries for competitions and promotions. Any User Content that you provide stays your property. You grant ACQUAINTPRO LOGISTICS a worldwide, perpetual, irrevocable, transferable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter developed (including in connection with the Services and ACQUAINTPRO LOGISTICS's business and on third-party sites).
You represent and warrant that: I you are the sole and exclusive owner of all User Content or you have all rights, licences, consents, and releases necessary to grant ACQUAINTPRO LOGISTICS the license to the User Content as set forth above; and (ii) neither the User Content nor your submission, uploading, publishing, or otherwise making available of such User Content nor ACQUAINTPRO LOGISTICS's use of the User Content as permitted herein will infringe, misappropriate, or violate a third party's intellectual property rights
You agree not to submit User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, illegal, or otherwise harmful, as decided by ACQUAINTPRO LOGISTICS in its sole discretion, regardless of whether such content is legally protected. ACQUAINTPRO LOGISTICS may, but is not required to, examine, monitor, or remove User Content at any time and for any reason, at its sole discretion, and without prior notice to you.
You are responsible for obtaining the appropriate data network access in order to utilise the Services. You are responsible for your mobile network's data and messaging rates and costs if you access or use the Services through a device with wireless capabilities. You are responsible for procuring and maintaining compatible hardware and devices required to access and use the Services and Applications, as well as any updates thereto. ACQUAINTPRO LOGISTICS does not guarantee that the Services, or any portion thereof, will be compatible with any specific hardware or devices. Moreover, the Services may be susceptible to malfunctions and delays inherent to the Internet and electronic communications.
Part B – Use Of Services And Liability Terms Between Courier Service Provider And User Of Website And Application.
The User understands and agrees that under the Consumer Protection Act of 1986, the cooling-off period does not apply to contracts for the shipping of goods and, consequently, to the Deliveries of Goods.
Upon the Member's acceptance of these Terms and Conditions, the Member and the Company engage into an unspecified-duration electronic license agreement to use the Site and Applications.
The Company, acting as agent, connects Users with the Courier, acting as Principal, by granting them access to the Company's Site and Applications in order to complete a Delivery of Goods in accordance with the Courier Terms in Section B of these Terms and Conditions.
To avoid any confusion, the Company is not a Courier and is solely serving as a liaison between you and the Courier. Under these Terms and Conditions, the Delivery of Goods is subject to an electronic contract between the User and the Courier, which is formed via the Site and Applications.
The Order Request, which includes a Collection Address, a Sender, a Recipient, and a Delivery Address, is issued by the User via the Site or Applications and comprises an offer for services of Delivery of Goods at the Price specified in the Offered Price.
The User irrevocably acknowledges and accepts that the foregoing constitutes a sufficiently precise, firm, unequivocal, and unreserved offer that is irrevocable, except under the conditions and within the timeframes specified in section B, clause 8.1, and is binding on the User upon acceptance of an Order Request by a Courier.
The Site and Applications enable automated order placement between a User and a Courier, with no human participation from the Company. We do not 'verify' the User's delivery Request prior to assigning the Courier. Therefore, the pickup and delivery address must be entered and reported accurately for the relevant Services and pricing to be presented. The Offered Price will be determined based on the information you supply in your Order Request.
When you make a delivery Request, the Company is not required to assign a Courier, and the Company maintains the right to refuse and cancel any Order Request.
A contract for the Services will not be formed unless both your delivery request and the courier's delivery request are accepted.
When a delivery request Acceptance is made, the Company, acting as agent for the Courier, acting as Principal, shall collect, via its banking service provider, the amounts owed for the Deliveries of Goods performed by the Courier for the User.
Only Members who accept these terms are capable of entering into legally binding transactions under Indian law and may use the Company's services. The Services are not available to anybody under the age of 18 or to anyone previously suspended or terminated from using the Services. If a Member is using the Services on behalf of a business, the Member must affirm that it has the authorization to bind the business to these Terms of Service.
The Member understands and accepts that the Services can only be accessed online through the Site and the Applications.
The Company maintains the right to reject or cancel an Order Request from a User at any time, for any or no reason.
The Company reserves the right to inform other Users of any activities that, in its sole discretion, led to the cancellation of an Order Request from a User.
If a User is denied access to the Services in this manner, the User may request for readmission. Along with the User's contact details, the appeal must include a written explanation of why the User should be reinstated. The appeal may be examined at the sole discretion of the Company, and any decision regarding a User's reinstatement will be made at the sole discretion of the Company. The submission of an appeal by a User does not ensure that the User will be reinstated or that the appeal will be reviewed. The Company will notify the User of its reinstatement decision. The Company is under no obligation to explain its judgement to you. All decisions are final.
No exclusion
Nothing in these Terms and Conditions limits or excludes the Company's duty to a Member for the following:
Death or personal damage resulting from its negligence; fraud or fraudulent misrepresentation; or Any other responsibility that cannot be restricted or excluded by law.
Subject to this Part A, clause 4.1, the Company's total liability to any Member arising out of or in connection with the Terms shall be limited to Rs 1000.
The Company shall not be liable to a Member, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, for:
The Member shall indemnify, defend, and/or settle and hold harmless the Company for any loss or damage (including legal fees) that the Company may sustain or incur in relation to any third party claim, to the extent that such claim is based on any breach by the Member of the provisions of these Terms and Conditions.
The Courier may be liable for material damage and/or consequential loss, such as loss, theft, material damage, or destruction of the Goods during the Delivery of Goods, unless the aforementioned are caused by factors such as, without limitation, the fault of the Sender or the Recipient, a Force Majeure Event, a defect inherent to the Goods, or inadequate packaging.
The Courier's total liability for material damage and/or consequential loss, such as loss, theft, material damage, average or destruction of the Goods, shall not exceed the lesser of: I the original value of the Goods; or ii) the cost of their repair or reconstitution, up to a maximum of Rs 10,000 per claim. Any claim must be supported by receipts from the User and/or Recipient.
The Courier shall not be liable for any indirect loss resulting from the Delivery of Goods or its failure.
Where Goods contain sensitive data and documents, the User shall indemnify the Courier against all actions, claims, processes, and judgments, as well as all costs spent in connection with the loss, damage, or disclosure of such data or documents.
Occasionally, the Company may offer Users the option to purchase Enhanced Protection for damages incurred during Delivery of Goods.
These Part C Courier Terms apply exclusively to the User and the Courier with regard to the Delivery of Goods. The Company, serving as an agent, connects Users with the Courier, acting as the Principal, by providing them with access to the Company's Technology in order to complete a Goods Delivery. All Courier Deliveries of Goods are subject to these Courier Terms.
User's Request for Delivery of Goods
The User must enter the Collection Address, the Sender from whom the Courier must collect the Goods, the Delivery Address, and the Recipient to whom the Courier must deliver the Goods, as well as a telephone number, which may be that of the User and/or the Sender and/or the Recipient, into the Site or Applications.
The User acknowledges and agrees that this information is required for the Delivery of Goods and that the Courier is obligated to comply.
The User represents and warrants to the Courier that the User shall: Request the Delivery of Goods to a specific individual, with the understanding that Delivery of Goods can only be confirmed by the Recipient's signature;
Specify the details, whether obvious or not, of the Goods when they may have an impact on the Courier's ability to complete the delivery, particularly if they may change the Method of Transport;
Not request Delivery of Goods to a Recipient who is inaccessible or which would require unreasonable efforts by the Courier, such as Recipients who are incarcerated or whose address is inaccessible by land and/or not close to a marked road (delivery of the Goods will be made based on the details contained on the Goods).
Use the Service and Order Request only for legitimate purposes.
Not applicable for Excluded Items.
Subject to the foregoing, an Offered Price for the Delivery of Goods shall then be provided to the User.
When a Courier accepts an Order Request, the User is provided with the Courier's telephone number.
Acceptance of the Order Request by the Courier
Acceptance of an Order Request on the Site binds the Courier irrevocably to perform the stated Delivery of Goods in accordance with the T&Cs.
Regardless of the Method of Transport employed, if the Courier accepts the Order Request, he agrees to deliver the Goods in accordance with the terms of Part F.
Acceptance by a Courier of an Order Request shall be notified to the User by a notification SMS message to the telephone number entered on the Site or Applications in the Order Request or through the Applications, and shall be deemed irrevocable conclusion of the contract binding the User to the Courier that makes the Delivery of Goods, subject to the provisions of Part C, Article 8 of these Terms and Conditions.
The User shall ensure that the Goods are adequately wrapped to safeguard their contents. Additionally, the packaging must be enough to preserve the weight of the Goods, and several shipments shall not be strapped or joined together. Any Goods that have been improperly wrapped will be considered excluded.
The Couriers will assume that the Goods have been properly wrapped and will act accordingly in terms of expertise and care. Any claim coming from a package that is not packaged to a reasonable standard and in accordance with the aforementioned guidelines will be denied. For additional information, please consult Part B clause 2 above.
All Goods must be able to resist a brief drop; fragile things should not be transported via the Services.
The Courier reserves the right to refuse a Goods for a reasonable reason, such as no packaging, insufficient packaging, or where the Goods do not comply with the information provided by the User in the Order Request – for instance, the Goods contain deficient or ambiguous labelling, contain a Prohibited item, or are larger/heavier than stated. Under such conditions, the Cancellation Fee is due.
The User is responsible for ensuring that the individual handing over the Goods delivers them to the appropriate Courier. ACQUAINTPRO LOGISTICS and the Courier assume no responsibility for loss, damage, or theft of a Good due to the Goods being transferred to someone other than the designated Courier.
Upon collection of the Goods, the Courier shall offer the Sender the opportunity to sign on the smartphone's display. The signature will serve as proof of collection for any issues the User may have with the Goods or order processing.
As delivery will be made to the address specified on the Goods, it is the User's obligation to verify that all information is correctly filled out and presented on the appropriate Goods. It is not the Courier's obligation to verify this information; thus, please verify it before he departs.
After approval of the Order Request, the Courier may need to contact the User via telephone.
At the moment of Goods Delivery, the Courier may also need to call the Sender and/or Recipient, if not the User, through telephone.
In this regard, the User who has entered the telephone numbers of the Recipient and/or the Sender in order for the Courier to contact them in connection with the Delivery of Goods represents and guarantees that he has got their consent to do so.
If the Goods are not ready for collection at the planned time specified in the Order Request, the Courier will wait for collection if asked by the User. If the Courier waits for the Goods for more than 15 minutes after the suggested collection time specified in the Order Request, the User will incur an extra fee of $3 per minute (in addition to the Price still payable for the Delivery of the Goods).
If the Courier is unable to contact the User, the Sender, or the Recipient, the Courier may automatically terminate the Delivery of Goods and charge the User the full Price, as per Part C, clause 6.2 of these Terms and Conditions. If the Delivery of Goods is terminated, the Courier will arrange a Delivery of Goods to the Collection Address (reverse procedure) in order to return the Goods to the Sender or the User. The delivery cost will be calculated as if the return point is the additional waypoint and the existing recipient is the Sender.
Normally, the Goods will be collected on the date selected by the User, and a delivery Request can be made between 1 hour and 14 days prior to the needed delivery date. Collections are feasible 24 hours a day, seven days a week, 365 days a year, but are subject to Courier availability in meeting the User's Order Request specifications.
The automated system on the Site and Applications requests the collection timeframes specified in the Order Request of the User. The Courier is not required to collect the Goods within any estimated period or other deadline. If the Courier is unable to collect the Goods within the timeframe specified in the Order Request, the Courier will notify the User as soon as feasible of the updated collection time.
Where a failure to collect the Goods in accordance with the Order Request results from the acts, activities, behaviour, attitudes, and/or negligence of the Courier, the Courier must be contacted and redelivery will be made at no additional cost. In all other cases, the redelivery will be considered a new Order Request and will be charged the full Price, while the aborted collection would incur a 50% cancellation fee.
The Sender's signature on the Applications installed on the Courier's Device verifies the collection of the Goods by the Courier from the Sender. A signature will serve as verification that the Goods were collected in compliance with the User's Order Request.
The User is responsible for delivering the correct package to the correct Assigned Courier. Using the order reference number received at the time of booking, the Sender can determine the Assigned Courier. The Courier assumes no responsibility for loss, damage, or theft of Goods incurred as a result of the Goods being delivered to someone other than the Assigned Courier.
Once the Sender signs the Applications installed on the Courier's Device, the Courier is considered to be in possession of the Goods.
The Courier is not required to make any Delivery of Goods within any estimated timeframe provided, or within any other deadline. Nevertheless, he agrees to make his best efforts to accomplish the Delivery of Goods within a reasonable timeframe, taking into consideration the Method of Transport, the Goods, traffic and weather circumstances, etc.
The Delivery of the Goods to the Recipient by the Courier is documented by the Recipient's signature on the Applications loaded on the Courier's Device. A signature will serve as evidence that the Goods have been delivered in compliance with the User's delivery Request.
Delivery of Goods is available 24 hours a day, seven days a week, 365 days a year, but is contingent on the availability of the Courier to fulfil the User's Order Request.
If a Courier is unable to deliver the Goods, the Courier will make reasonable efforts to contact the User through email, text message, and/or phone call in an effort to reschedule the delivery. After making such reasonable efforts, the Courier may cancel the Delivery of Goods in accordance with Part C, clause 6.2, if the Goods are not delivered. The cancellation fee is equal to 50% of the Price.
By calling the Company's call centre, the User can request that Delivery of Goods and Collection be made to or from a neighbouring or unattended address. If the Courier confirms in real time that the Goods were delivered, the Courier is not liable for any allegations that the Goods were not delivered. As evidence of delivery, the Courier may photograph the Delivery of Goods at an unattended address.
Deliveries can only be made to a complete street address. The Courier is unable to deliver to PO Boxes or BFPO addresses. If a complete street address is not supplied and the Courier is unable to perform a Delivery of Goods, the User will not receive a refund and will be charged an additional 50% of the Price as a cancellation fee.
The User is under no obligation to accept any of the Offered Prices and may cancel his delivery Request free of charge, provided no delivery request Acceptance has been made.
The User may cancel his delivery Request if the Courier has not collected or attempted to collect the Goods from the Sender after the User has accepted the delivery request. A cancellation fee of up to fifty percent of the Price may apply.
Once the Courier has collected the Goods, it is no longer possible for the User to cancel the Delivery of Goods, and the User must pay the entire Price.
In the case that the User cancels the Delivery of Goods after the Courier has collected the Goods, the Courier will arrange a Delivery of Goods to the Collection Address (reverse procedure) in order to return the Goods to the Sender or the User. The delivery cost will be calculated as if the return point is the additional waypoint and the existing recipient is the Sender.
The Courier may only cancel a Goods Delivery in the following instances: if the Goods differ from the description provided in the Delivery Request; if the Goods are damaged; or if the Goods are lost.
If the Goods have no packaging or are insufficiently packaged; If the Goods are not correctly labelled; If the Goods contain a Prohibited Item; or If the Courier cannot execute the Delivery of Goods without communicating with the User and/or the Sender and/or the Recipient and is unable to reach the User and/or the Sender and/or the Recipient on the telephone numbers provided.
The Courier's cancellation of the Delivery of Goods for the aforementioned reasons must be deemed a cancellation by the User, as described in Section C, Clause 6.1 of these Terms and Conditions, and the User will be charged the full Price.
Unless otherwise agreed in advance, upon Delivery of Goods, the User shall sign (or ensure that the Recipient signs) for the Goods, stating to the Courier that the Goods are undamaged.
In the case of loss or damage to the Goods, the Recipient must decline to sign for the Delivery of Goods and provide the Courier with an explanation. The User shall also notify the Company in writing of any loss or damage to the Goods within one day of delivery.
In the absence of explicit reservations recorded by the Recipient at the time of Delivery of Goods, it is the User's responsibility to verify that the damage occurred and was caused during the Delivery of Goods by the Courier.
Once the Courier has departed following Delivery of the Goods, all inquiries regarding loss or damage to the Goods must be directed to the Company as the Courier's representative.
Any extra information required to support a claim for loss or damage to Goods must be supplied within 21 days of a request. If the requested information is not supplied within the specified timeframe, the Courier reserves the right to terminate the claim. The User can send an email to https://kuriyar.co.in/ to file a damage/loss claim.
To file a claim, the User must provide evidence that the Courier has collected the Goods from the Sender. In the event of a claim, a copy of the receipt for the Goods, along with serial numbers and IMEI numbers for electrical items, will be required as proof of the Goods' worth.
The damaged Goods and any packaging should be preserved until the claim is resolved, since photographs or an examination may be required.
If a claim of damaged Goods is made, all packaging must be retained for inspection by the Courier. The item must also be accessible for examination at the Delivery Address in the condition in which it was delivered. Additional journeys may result in additional harm, making it harder to estimate the initial damage. In order to process the claim, the Courier may also need images of the internal and external packing as well as the damaged item.
If the User files a claim for damaged Goods, the Courier may additionally request a repair cost estimate for the Goods from a professional. If the Goods cannot be repaired, the specialist must notify the Courier in writing.
A claim for missing Goods can only be submitted once the Courier has exhausted its search efforts within a reasonable amount of time.
Any amounts due for missing or damaged Goods will be paid solely to the User. Please ensure that the correct name or company name is provided at the time of booking, since a surcharge will be applied to reissue a settlement cheque.
Subject to Part B, clause 4.1, the Courier is not liable (whether in negligence or otherwise) to the User for any loss or damage of Goods unless legal proceedings are begun within 15 days from the date of Delivery of Goods or the date of a claim decision.
No suspension or refund of the Price owing by the User shall be given under any circumstances other than those stated in Section C, Article 7 of these Terms and Conditions, including, without limitation, the Recipient's refusal to accept the Goods. If the Recipient refuses to accept the Goods for any reason other than those specified in Part C, Article 7, the Courier will return the Goods via a Delivery of Goods, and the User will be charged for the return.
The User understands and agrees that the Courier is not liable for any non-conformity of the Goods or delay in Delivery of Goods in relation to the given expected timeframe, and that these do not constitute a valid and admissible justification for refusing to accept the Goods.
Excluded and Prohibited Items Excluded Items You are entitled to send the following items via the Courier Service but the Company will have no liability in respect of such Excluded Items or in the following circumstances:
Billing mandate The Company connects Users with the Courier by providing them with access to its Website and/or Applications. The Courier, acting as principal, delegates to the Company, acting as agent, the responsibility of drafting and issuing the Courier's bills in accordance with the applicable economic and tax regulations. The Price owing by the User to the Courier for the Delivery of Goods (minus the commission given to the Company) is paid straight to the Courier's Stripe account. The objective of the billing mandate The Courier fully authorises and instructs the Company, which hereby accepts, to generate in his name and on his behalf original invoices (initial and/or corrected) related to Deliveries of Goods to Users, in accordance with all applicable laws. The Company is responsible for sending the aforementioned invoices to the Customers. Duration of the contract This billing mandate, which commences upon acceptance of the terms and conditions, is entered into for an indefinite period of time. It may be discontinued at any time, without cause, by either the Company or the Courier by registered letter with acknowledgment of receipt. The cancellation is effective upon receipt of this registered letter or email. Obligations of the Organization
As agent, the Company shall generate invoices for Deliveries of Goods in accordance with the information provided by the Courier, in the name and on behalf of the Courier, the principal. The Company shall guarantee that the original invoices it produces in the name and on behalf of the Courier have the same format as if they were issued by the Courier himself, particularly with regard to the mandatory information required by the applicable law. The Company must additionally include the phrase "Invoice produced by [the Company] in the name and on behalf of [name of Courier]" on the original invoices it issues. Responsibilities of the Courier The Courier retains full responsibility for his legal and tax duties in billing matters for the initial invoices issued in his name and on his behalf by the Company in accordance with these terms and conditions, notably his VAT obligations. The Company is not liable for violations of the Courier's tax responsibilities and has no joint and several liability for any VAT, penalties, or fines owed by the Courier. The Courier retains full obligation for his status as a beneficiary of the basic VAT allowance, if applicable. The Courier is accountable for all of his tax and VAT responsibilities. Controversy about invoices issued on behalf of the Courier That the Parties agree that the Courier is not required to formally confirm invoices made under these terms. The Courier shall have fifteen days from the date of issuance to dispute the content of the invoice issued by the Company in his name and on his behalf. The Courier is presumed to have accepted the invoice issued in his name and on his behalf if no challenge is filed within this time frame. In the event of a dispute, the Company will issue an amended invoice. The Price owed by the User to the Courier for Delivery of Goods (minus the commission owed to the Company and, if applicable, the cost of insurance) should be paid directly to the Courier's Stripe account.
Policy explains how we use your personal information to deliver your on-demand delivery and courier services (“Services”). This Policy (together with our terms and conditions of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This policy applies to our website (https://kuriyar.co.in/) (“our site”), to our mobile Applications software (“App”) and to any other method introduced by the Company that allows for the automated placing of orders between you and a Courier. Primarily this Policy is relevant to our registered users, who use our Services. However, it is also relevant to customers who receive deliveries from ordered through our website, and to general visitors to our website. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By providing us with your personal information, you agree to it being used and disclosed in the manner set out in this Policy.